Refund policy
We want you to love your piece.
Returns & Exchanges
We accept returns within 30 days of delivery.
Return shipping costs are the responsibility of the customer.
For U.S. orders, we may provide a return label upon approval.
To be eligible for a return, items must be unworn, in their original condition, and in the original packaging.
To start a return, please contact us at
business@luizajewelry.com
United States Returns
We offer free returns for orders within the United States.
International Returns
Customers are responsible for return shipping costs on international orders.
Shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return your original purchase and place a new order.
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged or incorrect, contact us within 48 hours at
business@luizajewelry.com with a photo of the item.
Customs & Duties (International Orders)
Customs duties and taxes are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or credit card provider.